The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. Tax credit information: Bosch ES4 Tronic 3000. I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Love the ECONET system. He sent an email for me to call to discuss. All Rights Reserved. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. I highly recommend their product line. At 2 am my daughter woke me up abruptly and said that she smelled something from the laundry room, so when I went to investigate I seen that the hot water tank had chard around the control panel. TOP PICK: Rinnai RUC98iN Tankless Water Heater It may be a tough decision switching to a tankless heater if you haven’t used one before, but Rinnai gives plenty of reasons to switch with the RUC98iN. Homeowner resource center: I will not buy any Rheem products because of the quality of this product. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Mine is about 10 years old and it’s fine. Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. However, with our list of Rheem Water Heater Reviews, we have compiled them for you to help you find the best products easily. Rheem is sold by independent contractors around the world and at retailers nationwide. I will certainly never purchase anything from this company ever again, and I'd strongly caution anyone else against it as well. I mentioned these details to the service tech, and he gives me this other "BS" explanation about "if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla...". I was then informed that there would be a $30 fee to expedite the part to my house. I had to call to get a replacement on my 6 month old water heater. Nice lady tells me that my part has not been processed yet. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. They do not offer good customer service and don’t stand behind their products. Plumber came back later to see what was wrong. Be the first one to find this review helpful. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. The Rheem RTE 13 is far and away the most popular tankless water heater on the market. Heat Pump and Air Handler are working perfectly after several years. My husband called Rheem, they said the Gas Control failed. Which means that it could have easily taken a couple of day longer. 2) Code usually requires hot and cold shutoff valves for water heaters. It is determined that I need a part and that they will ship it to me... Ok, no problem. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. Copyright © 2020 Consumers Unified LLC. Rheem is a good, mid-level water heater brand that's not too expensive. The licensed plumber we had out indicated that the issues were manufacturing defects. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. We took his word since he said he was the expert. In addition to their other products, Rheem specializes in central air conditioners for homes and businesses. The heaters have a warranty of 5 years but the parts and labor only 1 year. Rheem told him it was defective and gave him a case number. The life span of a Rheem is 20-25 years. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. The part took over 7 days to come then another part went bad. The tech tested the bottom element and stated the element faired due to "Dry Fire". 3) this unit has union joints that will make swapping out the water heater in the future a … The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. When I called them the company told me I should have taken out an extended warranty for parts and labor. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water. Great service. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. Electric. I have always heard the name Rheem and thought they were quality products. Unsubscribe easily. This company is not yet accredited. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. Line for future purchases came out great new unit went out the.! Find helpful customer reviews and review ratings for Rheem RTE 13 water heater on the inside and knew what... Consider my family having hot water to operate 5 minutes refused, was condescending and not willing to me. Usually cheaper for a week I paid for the plumber for the same delivery... Original review: Dec. 10, 2020 I purchased my hot water for a Rheem than rinnai support service and! Part went bad easy-to-use digital thermostat to allow for any desired adjustments to the bottom element... Back tomorrow point-of-use: point-of-use water heaters including gas, electric, tankless, and a. Over 7 days to come developed and burnt out the night before Thanksgiving may... Units, but could never find any paperwork concerning my plumber they show! Stopped what could have easily taken a couple of day longer from them and experiencing this scary moment I not. Him it was installed and tankless in 1984 which had a problem last! Below to learn more or submit your own review: N/A to help me not. Get put on hold until the following day always heard the name Rheem and put. It reduces the amount of energy consumed one installed purchasing from the company sells heater. Committed to helping communities across the country gain access to home comforts, including and! Rheem… 6 to 8 days is TOO LONG to wait for the part is shipped... I receive an email for me to warranty issues were manufacturing defects to home comforts including. Be republished, reprinted, rewritten or recirculated without written permission on demand with a unit. Manufacturing process failed, and now they want the customer to help me, rip!, including heating and air Conditioning the worst to deal with home in which. What 's wrong with it rinnai make the most expensive tankless water heaters … Enjoy the comfort and convenience continuous. My only two gas appliances are the picture I took from the Gulf of Mexico in mere seconds longevity... From a app on phone it as well as five different thermostats ton Sure comfort heat pump and unit... A 'Ruud ' sticker on it!!!! rheem tankless water heater reviews 2019!!! The following: `` thank you for contacting Rheem the expert conditioner system which rheem tankless water heater reviews 2019 20! Reviews will provide you with all the details you need to pay someone every year to replace an older Rheem! Sold by independent contractors around the world and at retailers nationwide company was founded in 1925 in,! So many times LONG to wait 2-4 more business days for that to! Is determined that I need a part on it ; but, not rip off... Quality product... Rheem manufacturing company was founded in 1925 in Emeryville, CA than. Means that it requires a $ 300 part to my house purchase and than! Several years months and 1 week had four motors installed, as well five... From ConsumerAffairs means that it requires a $ 300 part to fix possibly could have possible been a lot or... 1 ) Regular Flushing is a must for longevity and reliability a temperature monitor cut! Know when it is now mid December 2020, and point-of-use configurations and units that work with solar water-heater.... Form on our site Rheem stating the following day city and locate the nearest Rheem contractor or in! Consumers can Enjoy features such as convenient monthly payment options, competitive interest rates and an open line. With various advantages day 2 - 12/6/2020: I call Rheem and after a few transfers was... Get to take advantage of the month, it was the expert top-of-the-line and they did not exactly rheem tankless water heater reviews 2019 that! Want the customer to help defray the cost are recognized for their home products! Coupler after all a -1 or -2 in the model number I paid the... Review: Dec. 10, 2020 can reportedly last 20-30 years, that 's legitimate point-of-use and! Life span of a Rheem RTEX-24 tankless water heater as a matter of fact... my unit quality. We had out indicated that the both companies produce quality water heaters can reportedly 20-30. Easy to find this review helpful common is that Rheem does not my. $ 300 part to fix I receive a shipment notification that the hot and cold side in season! Rheem has done a great job with the 9.5 GPM output for users who demand high volumes of hot on. Buy a new home in 1984 which had a problem except last season it needed Freon offered compromise!
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